Now the system identifies me with the family tree 241823281 and requires me to pay in advance a full 979 ILS for another year ahead.Īs far as I understood MyHeritage promised me at least a free month for trials. #WWW MYHERITAGE COM FAMILY TREE BUILDER UPGRADE#Please be advised that when the version was 8571 (since November 2021) I have never been given an option (within the HELP Menu) to upgrade it and I have never been given an access to a User Manual. Here is my recent replies to MyHeritage support team (sorted backwards): Therefore I am unable to Sync my family trees as expected to MyHeritage website.įor more than a year (May 2020 - August 2021) I have expected to get tabgible help from MyHeritage to no avail. However it does not work the same with MyHeritage. Rootsmagic apparently can Sync data with using "TreeShare" feature. However they FAILED to extend my subscription as agreed verbally.įor a long time I have had a major problem exporting COMPLETELY ALL the EXACT data from RootsMagic into Family Tree Builder. So I had decided to extend my subscription to the Complete Plan for another year. After I had posted a scathing review on this site, they provided me with a professional service to my satisfaction. For about three weeks we corresponded and talked by phone intermittently with the sales department and with the technical support. Only when my subscription period was about to end were they interested, why do I not extend the subscription? I explained to them by phone indicating all my written questions that did not receive an appropriate answer, in my opinion. Despite this they still did not provide sufficient technical support, as I had expected. They acknowledged that they did not give me good enough service and compensated me in September 2020 in part and also extended the subscription period. Unfortunately I did not receive technical support that suited my needs. From May 2020 I have had MyHaritage's Complete Plan.
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